Part Time/Full Time Bench Tech Needed

WHO WE ARE:

Xcentech Computers is an established computer support company in Tucson that was formed on the basis that it was time for a change! And yes, we used the phrase way before President Obama did. Now five years later, we are looking to keep growing and evolving into the kind of IT firm that Tucson so desperately needs and deserves. Our various product and service offerings, along with an expanding customer base give our employees the exposure to various aspects of Information Technology that make for a rewarding career.

Xcentech values individuals who are creative, genuine, and possess a high level of integrity. In addition, we appreciate those who understand the value of dedication, perseverance and a solid work ethic. We are still a growing company and we don’t have all the answers. However, we invite you to come join us and help make our company the best that it can be.

WHAT WE ARE LOOKING FOR:

We are currently looking for a computer technician to join our team. This person will primarily be a bench technician and may eventually provide residential on-site services depending on various factors. Outstanding candidates with an interest in business services may have the chance to move up to assist with our business support services.

MAIN RESPONSIBILITIES:
-Open and/or Close the store

-Answer phones and take messages
-Answer questions in person and on the phone
-Sales of new computers
-Sales of companion accessories or services
-New Computer builds
-Desktop/Laptop hardware and software upgrades
-Accurately quoting costs and timeframes to customers
-In charge of the bench area and related tools and parts
-Must keep accurate notes of work done and track of work progress toward quoted completion
-Must use cash register and credit card machine in order to charge customers for work done
-Keeping store and work area clean
-MAY Provide remote support to clients
-MAY Provide on-site services to residential clients

 REQUIREMENTS:
-Must be at least 18 years of age

-Valid Driver’s License
-Reliable Transportation
-Valid Auto Insurance
-Must be able to pass a complete criminal background check including fingerprint analysis
-Must be able to lift a minimum of 50 pounds unassisted
-Must be able to sit and/or stand for long periods of time depending on various factors
-Must be able to crawl under desks, use ladders and carry awkwardly shaped or weighted items under various circumstances and in various environments
-Excellent Customer Service Skills
-Excellent written and oral communication skills
-Excellent grammar and experience writing and speaking using technical language
-Must be fluent in the English language
-Ability to explain complex technical concepts to end users with little to no computer literacy WITHOUT a condescending attitude, impatience, or rudeness of any kind
-Ability to work unsupervised for periods of time
-Ability to find solutions to computer related issues without direction
-Proven Ability to Multi-Task
-Ability to efficiently manage time
-Ability to change course of action when issues or troubleshooting dictate such changes
-Ability to answer phone and take accurate and detailed messages
-Ability to triage phone calls based on client status, issue severity, and other factors in order to allow all calls to be handled properly and in a timely manner
-Must keep client data confidential at all times and follow all procedures related to disposal/destruction of equipment left in our care
-Must represent the company in a highly professional manner at all times

 Ideal Candidates Will:
-Possess a willingness to keep up with the latest hardware and software technology trends
-Be goal oriented individuals who will constantly undergo continuing education
-Be open to the possibility of assisting with new process creation and tweaking/testing current processes

 Technical Skills:

-Previous experience repairing PCs with both hardware and software issues
-Experience using and editing the Windows registry
-Experience with standard tools such as msconfig, msinfo32, device manager, disk cleanup, defrag, chkdsk, Autoruns, HijackThis, Spybot, AdAware, Windows Defender, and others
-Command line (DOS, Linux, etc.) familiarity including the use of batch/script files
-Basic networking (TCP/IP Addressing, DHCP, DNS, joining wireless networks, etc.)
-Mid to Expert knowledge of Windows XP & Vista
-Exposure to older operating systems (Win9X, Windows 2000)
-Entry Level familiarity (very basic) with Server 2003 & Server 2008
-Knowledge of hardware compatibilities and incompatibilities as related to building or upgrading RAM, hard drive, processor, etc. in desktop and laptop systems
-Understanding of the operating system boot process and the ability to narrow down the likely cause of computer issues
-Ability to actually FIX technical operating system issues without the need to format & re-install
-Previous experience taking apart laptops
-Knowledge of the way in which viruses, spyware, and/or rootkits work and how to get rid of them

PREFERRED QUALIFICATIONS:

-A+ Certification
-Net+ Certification
-Microsoft OS Certifications or classes attended
-Previous experience with advanced level operating system troubleshooting
-Previous phone and/or remote technician experience
-Previous experience working in a computer store
-Previous experience handing cash and dealing with day-to-day store procedures such as opening, closing, inventory, shipping/receiving
-Previous experience in a fast paced IT environment
-Previous experience providing support to business clients
-Ability to work late some nights and or overnight with no more than 24 hours advance notice

-Mid-range knowledge of circuit board soldering
-Mid level networking familiarity
-Working knowledge of popular Linux distributions

PAY:

Pay depends completely on experience and skills at the time of application and during your time on the job. However, the starting wage will generally be between 9 and 13 per hour.

WORKING HOURS:

Hours will be part time between the hours of 9am and 6pm M-F and 10am and 2pm on Saturdays.

Please be aware that empoloyees may be required to stay late or work late night and overnight hours with only 24 hours notice in rare instances.

BENEFITS:

-4 Sick Days and 8 Vacation Days the first year

-11 Major Paid Holidays
-Health Insurance MAY be coming soon
-Use of Demo, NFR, and other technology
-Other benefits depending on position attained

During probation, holidays, vacation, and sick time are not available.

HOW TO APPLY:

Applications can be found at http://www.xcentech.com/application.pdf

Please send resumes and completed applications one of the following ways in order to be considered for this position:

E-Mail: You may e-mail RESUME ONLY by visiting our Submit Resume page. E-mail is not a secure method of sending sensitive data such as that found on the application and we refuse to be responsible for the security of your information if sent via e-mail. If you choose you e-mail your resume, you must still send your application via mail or fax or bring it in person.

Fax: (520) 271-4733

In Person: 4625 E. Broadway Suite 100A Tucson, AZ 85711

M-F 8am to 6pm, Saturday 10am-2pm

The Process:

  1. 1) We Review Resumes and applications.
  2. 2) Selected applicants will have a quick phone interview.</li
  3. 3) Applications that qualify will be invited to take a skills assessment.
  4. 4) Applicants that pass will be invited to come to an in-person interview and live skills assessment.
  5. 5) 5) The position will be offered on a part time basis, with the ability to advance to full time depending on experience and business needs.

FINE PRINT:

NOTE: This process may be circumvented or eliminated completely at any time for any reason. Getting through the process does not necessarily guarantee employment. It should be understood that an offer of employment made in writing is the only official means by which an applicant will be hired. Also, please be aware that all applicants will be under a six month probationary period in which they will not be allowed to request time off or vacation and/or sick pay. Actions and decisions will be scrutinized more than normal and hold significant weight in relation to pay raises, fringe benefits, hours, and possibly continued employment after the probationary period.

Employees are hired under “at will employment” which may be terminated by either party at any time.

Xcentech is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, creed, national origin, disability status, or sexual orientation.

All information is the property of Xcentech Computers, LLC and may not be duplicated or distributed without permission. Xcentech Computers, LLC is an Arizona Corporation and its trademark and trade name are registered with the Arizona Secretary of State.