Computer Repair in Tucson, AZ https://computerrepairintucsonaz.com Everyone should have access to trusted computer repair Tue, 29 Aug 2017 22:07:02 -0700 en-US hourly 1 https://wordpress.org/?v=5.3 Kids Will Be Kids https://computerrepairintucsonaz.com/kids-will-be-kids/ Sun, 12 Oct 2014 20:20:04 +0000 http://computerrepairintucsonaz.com/?p=854 Kids Will Be Kids!

Sometimes even the best of intentions can lead to an instant technology crisis. With more time spent on the computer for homework, games, and music, even the most savvy computer users can get into trouble. With Xcentech, you can let the kids be kids and not go broke in the process.

We can advise you about the following kid related issues:

Ability to limit access to all or part of the ...

The post Kids Will Be Kids appeared first on Computer Repair in Tucson, AZ.

]]>

Kids Will Be Kids!

scared-girl

Sometimes even the best of intentions can lead to an instant technology crisis. With more time spent on the computer for homework, games, and music, even the most savvy computer users can get into trouble. With Xcentech, you can let the kids be kids and not go broke in the process.

We can advise you about the following kid related issues:

  • Ability to limit access to all or part of the internet
  • Known malicious programs that you MUST stay away from
  • Simple steps to limit access to sensitive computer areas
  • Tracking browsing and computer usage

For a full list of computer repair services that we offer throughout Tucson and Pima County, please visit our Services page here.

So fast, we may even save your life!

Many of our computer support services can be provided same day in emergency situations.

With on-site service offerings, an office central to Tucson, and a supported service area of over 1,000 square miles, we can have her computer fixed before she even realizes you broke it!

happy-couple

Contact Us Today!

The post Kids Will Be Kids appeared first on Computer Repair in Tucson, AZ.

]]>
Some Cheese With That Whine? https://computerrepairintucsonaz.com/some-cheese-with-that-whine/ Tue, 20 Apr 2010 20:35:14 +0000 http://computerrepairintucsonaz.com/?p=226 An Ode to the Eternally Unhappy

We at Xcentech have always prided ourselves on striving to give our customers the very best computing experience at an affordable price. We have several different discounts and are always running one promotion or another. When something goes wrong with a repair as it always does in the world of computer repair, we do our very best to make it right by our customers. Furthermore, we have been recognized by ...

The post Some Cheese With That Whine? appeared first on Computer Repair in Tucson, AZ.

]]>
An Ode to the Eternally Unhappy

We at Xcentech have always prided ourselves on striving to give our customers the very best computing experience at an affordable price. We have several different discounts and are always running one promotion or another. When something goes wrong with a repair as it always does in the world of computer repair, we do our very best to make it right by our customers. Furthermore, we have been recognized by the Better Business Bureau and have countless repeat customers and referrals. Despite all this, there are always those computer repair customers that complain about our store prices even after a heavily discounted repair.

We have learned with years of experience dealing with customers of all types that sometimes it just doesn’t pay to deal with some customers at all. Unfortunately there are those that treat computer repair differently than any other repair and never give us the respect we deserve as professionals. So your car breaks down and costs $1200 to repair? Well, cars are complicated, right? The washer breaks and a $300 repair bill is paid without question. But, a computer breaks and suddenly that should take less than a day to fix and cost no more than $50? Enough must inevitably be enough.

We have had the pleasure of helping numerous business and residential clients with all aspects of computer repair and technical consulting over our six wonderful years of business and the majority of them were delightful and thankful. A handful of bad apples are what this venting session are truly about. We are tired of attempting to make certain unhappy individuals happy and there is only so much we can discount repairs before it doesn’t make sense. So to those customers in Tucson that think that they can bully Xcentech or any reputable Tucson computer store into giving you something for nothing, I only have one piece of advice. Go elsewhere.

To our wonderful customers who understand the value we bring to the Tucson computer repair landscape, be sure to Contact Us anytime.

The post Some Cheese With That Whine? appeared first on Computer Repair in Tucson, AZ.

]]>
Tucson Computer Stores Piss Me Off! Part 2 https://computerrepairintucsonaz.com/tucson-computer-stores-piss-me-off-part-2/ Mon, 12 Apr 2010 04:54:00 +0000 http://computerrepairintucsonaz.com/?p=701 Tucson Computer Stores Piss Me Off! Part 2

Last week I talked about some things that pissed me off about Tucson computer stores, including the use of illegal or mis-licensed software, the lack of communication between computer store techs and customers, and the lack of accountability for computer repairs due to the lack of notes taken by computer store technicians. While those issues are alarming enough by themselves, there are indeed a few more things that upset ...

The post Tucson Computer Stores Piss Me Off! Part 2 appeared first on Computer Repair in Tucson, AZ.

]]>
Tucson Computer Stores Piss Me Off! Part 2

Last week I talked about some things that pissed me off about Tucson computer stores, including the use of illegal or mis-licensed software, the lack of communication between computer store techs and customers, and the lack of accountability for computer repairs due to the lack of notes taken by computer store technicians. While those issues are alarming enough by themselves, there are indeed a few more things that upset me. Let’s talk about parts.

Are You Getting What You Paid For?

It can be very difficult for most customers to tell whether or not a part that they paid for was actually replaced or not, much less whether it is new or used. In another manner, computer stores sometimes advertise a “new” computer for $200 that is either used, refurbished, rebuilt, or contains used parts. One simple way to keep computer stores on their toes about part repairs is to ask them to give you the bad part when you pickup the computer. However, without being able to match this information with the original manufacturer’s computer spec sheet, most customers would still not be able to tell. If you get into a situation like this, or simply need a second opinion, feel free to contact us for assistance. We will do our best to make sure that a computer store has not merely taken the easy way out.

Taking the Easy Way Out Instead of Troubleshooting

There are definitely times when a customer will visit a computer store and ask for the quickest and most affordable repair option. Usually these customers do not have any data that they need to keep and use few if any applications other than their web browsers. While this situation is one that would warrant the use of a quick hard drive wipe and re-install, it has only been directly requested a small handful of times in all of the years Xcentech has been in business. If this is the case, why does it seem that most computer repair stores tend to use this as the default method of fixing issues?

The answer is simply that it takes more time and knowledge to actually troubleshoot and find the true cause of a computer issue than it does to wipe a hard drive. Depending on the issue and the number of error logs, reboots, and time researching, the internal labor time can be double or triple that of a simple wipe. Still, most of Xcentech’s customers have told us that they would rather spend a little more time and money to keep from having to spend countless hours re-installing programs and moving files. Getting your computer back not only fixed but back the way you are used to using it is something that beats the alternative every time.

Put Things Back!

Sometimes, a re-install is necessary. If you have ever been the victim of a simple wipe and re-install, we can hope that the computer store had the common decency to at least offer data backup or data transfer services for all of your data files. Even so, you probably ended up with a folder on your computer containing all of the backed up files with no way of knowing how to put them back where they belong. These files are commonly items such as pictures, music, favorites, downloads, and stored e-mail and contacts for programs such as Outlook, Outlook Express, Windows Mail or Thunderbird. Xcentech prides itself in making sure that most if not all files and settings are returned to normal if a re-install of any kind becomes necessary.

In summary, finding a reliable and reputable computer store is a lot like online dating. While there are many options to choose from, you would do well to research and find a true winner before going through unnecessary pain and frustration by focusing only on less important factors such as location, a catchy name, or getting a cheap repair. I hope that this blog has given you some good points of reference and has allowed you to make an informed decision when it comes to your computer repair needs. As always, feel free to let us know if you’re ready for something different in the land of Tucson computer repair.

The post Tucson Computer Stores Piss Me Off! Part 2 appeared first on Computer Repair in Tucson, AZ.

]]>
Computer Repair Stores In Tucson…Who to Trust? https://computerrepairintucsonaz.com/computer-repair-stores-in-tucson-who-to-trust/ Mon, 12 Apr 2010 01:45:21 +0000 http://computerrepairintucsonaz.com/?p=700 Tucson Computer Repair Made Simple

Tucson has an abundance of computer repair professionals and computer stores, as compared to many other cities of its size. With tech companies such as Microsoft and IBM having called Tucson home in years past, the number of trained professionals in the areas of tech support, customer computer building, network setup and administration, on-site support, and server administration has skyrocketed. While it can be overwhelming to choose the best computer tech or ...

The post Computer Repair Stores In Tucson…Who to Trust? appeared first on Computer Repair in Tucson, AZ.

]]>

Tucson Computer Repair Made Simple

Tucson has an abundance of computer repair professionals and computer stores, as compared to many other cities of its size. With tech companies such as Microsoft and IBM having called Tucson home in years past, the number of trained professionals in the areas of tech support, customer computer building, network setup and administration, on-site support, and server administration has skyrocketed. While it can be overwhelming to choose the best computer tech or computer store, there are some key points to remember.

1) Years In Business

Our computer store is the newest part of Xcentech Computers. We have been in business for six years now and we are here to stay. While this is only the beginning for Xcentech, our commitment to our ever expanding base of business and residential clients in Tucson has allowed us to maintain steady growth.

2) Affiliations such as the Better Business Bureau (BBB) and Chambers of Commerce

In years past, Xcentech Computers, LLC was an active member of the Tucson Hispanic Chamber of Commerce, the Tucson/Mexico Sister Cities, and the Tucson/Roscommon Sister Cities. We are currently proud to be recognized as an Accredited Business by the Tucson Better Business Bureau (BBB) due to our outstanding record of customer dispute resolution and sound business principles.

3) Commitment to Tucson Residents and Businesses

Xcentech calls Tucson home. We regularly contribute to Tucson non-profit organizations and causes to make the community we serve better. Furthermore, we service the entire city of Tucson and all surrounding areas.

4) Are You Protected?

We maintain active licenses with both the state of Arizona and the city of Tucson, in addition to a record in good-standing with the Arizona Coporation Commission. As a responsible business, we maintain active insurance, alarm systems and security protocols to ensure that your data and equipment are safe.

With so many techs in Tucson, it can be easy to find the cheapest one. However, once the points above are considered, it is possible to make an informed decision that will result in a win-win situation for you and your computer.

Questions? Need some assistance? Contact a store you can trust today!

The post Computer Repair Stores In Tucson…Who to Trust? appeared first on Computer Repair in Tucson, AZ.

]]>
Tucson Computer Stores Piss Me Off! https://computerrepairintucsonaz.com/tucson-computer-stores-piss-me-off/ Sun, 11 Apr 2010 01:24:01 +0000 http://computerrepairintucsonaz.com/?p=699 Tucson Computer Stores Piss Me Off!

I know today’s blog may sound a little cranky, but I assure you that most people reading this who have had the common displeasure of visiting many local computer stores can relate in one way or another. Why so harsh? The idea for this article came to me quite by surprise today. Here I was thinking about something interesting I could say about computer stores in Tucson that would be ...

The post Tucson Computer Stores Piss Me Off! appeared first on Computer Repair in Tucson, AZ.

]]>
Tucson Computer Stores Piss Me Off!

I know today’s blog may sound a little cranky, but I assure you that most people reading this who have had the common displeasure of visiting many local computer stores can relate in one way or another. Why so harsh? The idea for this article came to me quite by surprise today. Here I was thinking about something interesting I could say about computer stores in Tucson that would be not only helpful, but would eventually help my rankings. The problem I had was that it can get very tiring trying to come up with something interesting to say about a subject that simply infuriates me. And that, ladies and gentlemen, is when the light bulb went off.

It’s always good to have a little venting session about the woes of computer technology and those who are supposed to be helping the masses with computer repairs. However, I am confident that if you are not able to directly relate to my pet peeves related to computer stores in Tucson, you will hopefully be able to avoid the agony of common misunderstandings. Perhaps focusing on computer stores in Tucson might seem to be ultra-biased or simply a keyword filler, but I feel it necessary to make the distinction since the majority of our clients stories and issues have happened in Tucson. Hopefully when enough eyes are opened, customers will be better informed and avoid getting ripped off or even into legal in trouble. Which leads me to my first pet peeve…

Stickers are for Sticking, Right?

With the number of computer stores rescues Xcentech has performed that have used stolen, misused, re-used, or invalid product keys, licenses, and other legal registrations, it is obvious that many techs are either not aware of licensing laws or they just don’t care. Of course, when a computer store tech puts an invalid license onto your computer, not only can this cause you to have to re-install Windows or other key programs in the future, you could get a nice letter from an attorney. Often proving what a tech did and didn’t do can be difficult because of my next pet peeve.

Notes, Notes, Notes!

It seems that computer stores these days are more about getting you in and getting you out, regardless of whether or not you know or even understand what it is that they actually did. It always felt wrong for us to give a client a receipt and ask them to fork over hard earned money with little more than “wiped drive” or “replaced drive” as a description! While we know that many clients do not want to know the technical intricacies of what we have done, we still make sure that there is an understanding and proof of exactly what was done and NOT done. This ensures that the customer gets their computer back exactly the way they were told to expect it and most of the time, exactly how they wanted it.

Let’s ASSume…

If I had a nickel for every time I have heard a client tell me “If I would have known…” or “if they would have told me that then…” it is very likely that I would have a substantial wad of change. In the IT business as a whole, and especially when dealing with the general computing public via computer repair stores, communication is everything. If a computer store is not willing to talk you through the process, and ensure your understanding, then grab the computer and RUN! Even though you may spend a little more time shopping around for a reputable store, you’ll add years to your life by eliminating the eventual stress.

Tune in to part two, where I will address common problems such as selling used parts as new and always taking the easy way out with troubleshooting.

If you need a Tucson computer store you can count on in the mean time, Call Us Now!

Happy Computing!

The post Tucson Computer Stores Piss Me Off! appeared first on Computer Repair in Tucson, AZ.

]]>
It’s Your Fault! Why Viruses Are Not an Accident https://computerrepairintucsonaz.com/it-s-your-fault-why-viruses-are-not-an-accident/ Mon, 29 Mar 2010 04:25:02 +0000 http://computerrepairintucsonaz.com/?p=698 It’s Your Fault! Why Viruses Are Not an Accident

IT professionals often hear their clients woes of virus infection and sometimes we see them more than once. To confuse matters. there is an underlying myth that virus infections and spyware suddenly come out of nowhere to wreak havoc on unlucky users. While there is a new emergence of viruses that infect computers with almost no direct link to a user’s actions, there are NO virus ...

The post It’s Your Fault! Why Viruses Are Not an Accident appeared first on Computer Repair in Tucson, AZ.

]]>
It’s Your Fault! Why Viruses Are Not an Accident

IT professionals often hear their clients woes of virus infection and sometimes we see them more than once. To confuse matters. there is an underlying myth that virus infections and spyware suddenly come out of nowhere to wreak havoc on unlucky users. While there is a new emergence of viruses that infect computers with almost no direct link to a user’s actions, there are NO virus infections that suddenly show up to infect users without any action on their part. Here are some steps that will help protect your computer from nearly all infections and will help you become a more vigilant computer user.

Want to Play Russian Roulette With Your Money? Find a Casino

I must put this very very bluntly.

1) There is absolutely no-one from a foreign country that needs your help transferring any amount of money, nor will a wealthy ancestor’s attorney contact you via e-mail to tell you about an inheritance.
2) You may be able to work from home and make $10,000 a week, but the secret certainly won’t come to you via e-mail.
3) A product for “sale” on a web-site of any kind that is selling for 90% off of the lowest price at your local big-box store will only result in a long wait for the UPS man. He isn’t going to come.
4) If your friend really has been kidnapped, the person requesting ransom definitely won’t be writing it on your Facebook wall.

Considering these facts, there is absolutely no reason to click on links related to any of these scams for the simple fact that they will never result in anything but anger, virus infections, and less money overall.

Don’t Let Anyone Push You Around

Nearly all banks, credit card companies, social networking sites, e-mail providers, and other companies have sent repeated warning to their customers stating that they will never ask for personal information via e-mail. Still, many clients have their computers infected and their identities stolen by responding to messages that incite fear related to their personal accounts. The easiest thing to remember is that there isn’t a reputable company on earth that will cancel your accounts or charge you money unless you send every bit of personal information to them via e-mail.

Looks Can Be Deceiving

Attention to detail has never been more important than now when dealing with web-sites, e-mail notifications, and links. Just because a site or e-mail looks like it is from your bank does not mean that it is. Also, just because a web-popup says that you are infected with 300 viruses and that you need to pay $39.95 to cleanup the mess doesn’t mean that it is true either. Users must pay very close attention to the sites, e-mails, and popups that they see. The best way to be sure you’re not “seeing things” is to type the address of the site you want to go to directly into the browser, instead of trusting a link.

Search Engines Are Not Firewalls

You must be aware that just because a site link shows up as a result in a search engine, it is not necessarily safe. While search engines have recently joined the fight against viruses and spyware, they do not guarantee that a result is safe to visit. If you are looking for information about something that you are not familiar with, you must be extra careful to evaluate the search results before deciding to visit a page. A good rule of thumb is to stick to well known sites and sites that appear as the most relevant sites for your search. if you ever find out that you’ve visited a site from a search that makes you uncomfortable, get out fast!

In part II of this blog, we will take a look at some specific ways that users can evaluate and minimize risk. In the mean time, we are happy to answer virus related questions and can help you cleanup if you’re already in a jam. CONTACT US!

Stay Safe!

The post It’s Your Fault! Why Viruses Are Not an Accident appeared first on Computer Repair in Tucson, AZ.

]]>
Netbooks: Why “Cheap” Isn’t Everything https://computerrepairintucsonaz.com/netbooks-why-cheap-isn-t-everything/ Mon, 29 Mar 2010 02:40:23 +0000 http://computerrepairintucsonaz.com/?p=696 Netbooks: Why “Cheap” Isn’t Everything

Everyone knows someone by now that has a netbook or has recently considered getting one. After all, who doesn’t want a smaller, lighter computing experience that is cheap as well? In fact, companies are falling over themselves giving them away for everything from signing up for a new cell phone plan to changing internet service providers. If kept in perspective, having a netbook can be a great experience. Still, ...

The post Netbooks: Why “Cheap” Isn’t Everything appeared first on Computer Repair in Tucson, AZ.

]]>
Netbooks: Why “Cheap” Isn’t Everything

Everyone knows someone by now that has a netbook or has recently considered getting one. After all, who doesn’t want a smaller, lighter computing experience that is cheap as well? In fact, companies are falling over themselves giving them away for everything from signing up for a new cell phone plan to changing internet service providers. If kept in perspective, having a netbook can be a great experience. Still, it is important to remember that, as the saying goes, “you get what you pay for,” not “you get what you expect.”

With an average starting price of $300, a netbook can seem like an obvious win-win situation when looking for a mobile computing device. It is also easy to talk yourself into accepting the obvious limitations of not having a cd-rom drive and having a smaller screen and keyboard. Unfortunately those that merely consider price above all else will realize much too late that they can’t stand their netbook!

Who Are Netbooks For?

Netbooks are excellent computers for younger students getting used to having their first mobile computer, as well as consumers that want a convenient way to check stock prices, e-mail, and news articles on the go. Mobile sales professionals that have a need to check into the office for small amounts of time between flights will love the ability to slip a netbook into carry-on luggage, while still having the benefits of a familiar Windows or Windows-style interface. Finally, technicians who need to run basic diagnostic programs, anyone needing to carry manuals or regulations along with them for work, or those merely wanting to check the news over breakfast at the local coffee shop will find the size and basic features sufficient.

What Are the Drawbacks?

Battery
Whenever size is a factor in electronics, batteries must be smaller. Even brand new, a netbooks battery can be found to last 2.5 hours on a good day. These batteries also tend to stop holding a full charge within the first six to eight months of ownership, assuming normal use. Both of these issues will have consumers running for an outlet far more than they would expect from a mobile computing device.

Size
While a netbook’s size is a definite benefit for mobile computer users, it is also a drawback. Those wanting to spend more than an hour in front of the eight inch screens and mini keyboards will often find themselves physically fatigued. Even if a user has perfect eyesight and tiny hands, they may still find themselves frustrated with the limitations of screen size when trying to do anything more involved than simple computer browsing.

Power
So everyone wants an ultra-light mobile computer with maximum battery life and top of the line computing speed, right? Until we advance toward Star Trek technology, something always has to give. Unfortunately the size of the processors necessary to fit within the size and battery use limits of most netbooks do not offer anywhere near the computing power of any other laptop, notebook or tablet.

USB Ports
A mobile USB mouse is almost required when using a netbook due to the strange placement of most touchpads and the overall dislike of touchpads by most mobile computer users. It would not be unexpected for a user to want to plug in an external storage device for data storage purposes. It is too bad that these two items would use the available USB ports of most netbooks, requiring users to repeatedly plug and unplug USB devices.

CD-ROM Drive Woes
Now that the shiny new netbook is out of the box, it’s time to install a program or two from CDs, right? Sorry. Updating Facebook and suddenly a need to hear your favorite CD comes out of nowhere? Uh oh. Unfortunately there is no cd-rom drive on most netbooks. Of course, we understand that most companies are forcing users to download software directly, and that the CD as a popular media format is all but dead. Still there are a significant number of applications that users must install from CD, and almost all users have an older application that they only have on a CD. Finally, if a user is unlucky enough to have to use the restore CDs to get their netbook running again, an external CD-ROM drive ends up being another unforeseen expense.

System Restore
Trying to find out whether a netbook has a restore partition and actually getting it to work when needed can be a definite mess. There are those manufacturers that are less than helpful with actually identifying which of their models support instant restore vs. those that require a set of CDs, which only adds to the mystery. The last thing a user needs to deal with while their mobile computer is crashing is the uncertainty that they may have to jump through several hoops to get it working again.

Perspective Is Everything

A netbook can be a great addition to other mobile and desktop computing devices that a user currently uses, as long as they know what they are getting into upfront. However, any user that plans to spend several hours at a time with their mobile computing device, or anyone looking to play advanced computer games need to understand that they will not be happy with any attempt to do these things on a netbook. We at Xcentech are happy to answer questions related to mobile computer device selection because we want to make sure our customers enjoy their computing experiences. CONTACT US TODAY!

Happy mobile computing!

The post Netbooks: Why “Cheap” Isn’t Everything appeared first on Computer Repair in Tucson, AZ.

]]>
Go Cheaply and Go Broke https://computerrepairintucsonaz.com/go-cheaply-and-go-broke/ Wed, 17 Mar 2010 23:28:39 +0000 http://computerrepairintucsonaz.com/?p=695 Cheap Computer Repair Doesn’t Pay Tucson!
 
Cheap computer repair is not always cheaper.  Computer stores can make it seem like their computer repairs are a rock bottom deal, but often a so called computer “deal” turns out to be a nightmare. With fine print everywhere and computer tech language that does not make sense to mmost consumers, it is easy for those looking for affordable Tucson computer repair to get ripped off instead. Here are some ...

The post Go Cheaply and Go Broke appeared first on Computer Repair in Tucson, AZ.

]]>
Cheap Computer Repair Doesn’t Pay Tucson!

 

Cheap computer repair is not always cheaper.  Computer stores can make it seem like their computer repairs are a rock bottom deal, but often a so called computer “deal” turns out to be a nightmare. With fine print everywhere and computer tech language that does not make sense to mmost consumers, it is easy for those looking for affordable Tucson computer repair to get ripped off instead. Here are some hidden factors to consider:
 


1)  Is your computer repair an actual repair or a temporary fix?

 
Many companies will cut corners to save time and it may seem that the computer is fixed, when in fact they have only temporarily stopped the symptoms of the computer issue from showing up.  

 
2)  How much time will you have to invest doing computer cleanup?

 
So the computer store down the street told you that your computer is fixed when what they really mean is that they ran a restore program that erased and re-installed the operating system.  Now you have to spend hours and days getting your computer back to the way it should be.

 
3)  Can you trust the local computer store?

 
Customers have often wondered exactly what happens to their computers when they leave them in the hands of the local computer store.  Not only have computer stores been in the news for stealing sensitive data, they may in fact give you a computer back that isn’t how you left it with them.

 
4)  What if something goes wrong?

 
With many computer repair techs working out of their homes or cars these days, it is sometimes impossible to get a computer repair dispute resolved after becoming a victim.  Without insurance to cover liability, no actual business license, and often a lack of real computer repair training, a fly by night computer repair tech is often hard to find when something goes wrong.

 
We at Xcentech Computers hope that you will think twice about that $99 computer or the kid down the street.  Be careful who you trust and bring your computer to us!

The post Go Cheaply and Go Broke appeared first on Computer Repair in Tucson, AZ.

]]>
Complete Mobile Repair Service https://computerrepairintucsonaz.com/complete-mobile-repair-service/ Thu, 18 Feb 2010 05:29:11 +0000 http://computerrepairintucsonaz.com/?p=159 We’ve Gone Completely Mobile!
Xcentech has closed its mid-town computer repair office in Tucson and we are now completely mobile.
Please call to make an appointment today! See our contact page for other ways to reach us.
You have found the last tech company you will ever need and now you can relax. Do you even remember the days when you could spend time thinking about the things that really matter in life? With Xcentech, you can rest easy knowing ...

The post Complete Mobile Repair Service appeared first on Computer Repair in Tucson, AZ.

]]>
We’ve Gone Completely Mobile!

Xcentech has closed its mid-town computer repair office in Tucson and we are now completely mobile.

Please call to make an appointment today! See our contact page for other ways to reach us.

home-image
You have found the last tech company you will ever need and now you can relax. Do you even remember the days when you could spend time thinking about the things that really matter in life? With Xcentech, you can rest easy knowing that your individual computer repair needs and the technology needs of your business are being taken care of. In fact, why not start planning that party now? Feel free to look around and see how things get done around here. This site is full of informative tips, service explanations, client testimonials and examples of our work. Go ahead. Give us a try!

The post Complete Mobile Repair Service appeared first on Computer Repair in Tucson, AZ.

]]>
The Truth Shall Save You Money! https://computerrepairintucsonaz.com/the-truth-shall-save-you-money/ Wed, 10 Feb 2010 00:00:00 +0000 http://computerrepairintucsonaz.com/?p=168 The Truth Shall Save You Money?

In many ways a good computer tech is like an interpreter. Many times customers give us little to no information about the problem they are having and even less about exactly what they were doing at the time the issue started. The information we do get must be filtered from the explanation of the customer into the technobabble that will actually help us solve the problem. Thankfully, any computer repair tech worthy of ...

The post The Truth Shall Save You Money! appeared first on Computer Repair in Tucson, AZ.

]]>
The Truth Shall Save You Money?

truthsavesmoney

In many ways a good computer tech is like an interpreter. Many times customers give us little to no information about the problem they are having and even less about exactly what they were doing at the time the issue started. The information we do get must be filtered from the explanation of the customer into the technobabble that will actually help us solve the problem. Thankfully, any computer repair tech worthy of the title understands that this is a necessary and unavoidable part of the process. Unfortunately little white lies on the part of the customer don’t help us solve the issue and definitely don’t save anyone money.

Lies you say? What lies? Well, ok. Perhaps the word lie is a little harsh. Speaking from experience however, I can say that all too often, computer repair professionals get less than the complete story about how an issue started. There is definitely nothing that fries a technicians circuits more than dedicating time to solving an issue that “just started all of a sudden” after which “nothing was changed,” only to find out that in fact the user did have a friend open the computer case to take a look around. Or how about customers blaming the anti-virus software that we recommended for the damage caused by a horrible virus, only to find out that they did in fact click on a link from a Nigerian prince last week and tried to clean it up by installing the helpful anti-virus software from the popup that just happened to show up right at the time of infection!

After the frustration on the part of both parties comes everyone’s favorite part…the bill. The computer repair tech wants to get paid for all the time spent trying to help the customer, although reputable computer repair technicians will never come anywhere close to billing for actual time spent. Meanwhile, the customer feels that there is no way they should have to deal with a virus AND a bill that high all during the same week! Wait a second. Wouldn’t the mechanic charge you for diagnostics and shop time attempting to pinpoint the cause of an issue, only to find out that you actually tried to use cooking oil in your engine to see if it would work better? Concessions are always made on both sides and in most cases the computer store and the frustrated customer come to an agreement. The bottom line is that it never ends as well as it could have if the truth were brought along for the ride.

So I say good citizens of Tucson, on behalf of all my computer repair brethren now losing their hair and popping blood pressure pills like candy, please please PLEASE do your very best to tell us what we need to know! We really want to address your computer repair needs and we want to see you happy. And never forget: We’re computer technicians and we ALWAYS find out one way or the other. It’s usually only a matter of time…and a lot more of your money.

The post The Truth Shall Save You Money! appeared first on Computer Repair in Tucson, AZ.

]]>